Step-by-Step Guide to Set Up Your Custom Branded Email Domain
1. Access Dashboard Settings:
Hover over the navigation bar on the left side of the dashboard. At the very bottom, you'll find a section displaying your name, email, and photo. Click on this section. A menu will pop up; select 'Settings'.
2. Access Branding Settings:
On the left-side column, under 'Business Settings', select 'Branding'.
3. Adding a Custom Email Domain:
Scroll down and click on the "Add" button in the Custom Email Domain section.
Enter the domain you wish to use and click "Add".
4. Setting up DNS Records:
DNS records should now be visible on your screen.
Go to your domain hosting/registrar account (where you purchased the domain) and select the DNS settings. Add the three new records without altering existing ones. Make sure you are adding the DMARC record noted in the dashboard to ensure compliance with certain guidelines. When done, return to this article.
Note: Different domain hosting providers offer different instructions for updating DNS records. Follow the link to your specific provider for additional guidance:
Press the "Validate" button at the top right section of the Custom Email Domain widget to validate the records.
Note: The dashboard will generate DNS records, each having a 'Host' and 'Value'. Depending on your domain hosting provider, 'Host' and 'Value' may be called something else. Please refer to the help articles for the correct terminologies used by your provider. If your provider is not on the list, the process might differ. Please consult your provider's support documentation or contact their support team for precise instructions.
5. Confirming Active Status:
If the records were input correctly, the widget should display an 'Active' status.
Note: In some cases, the domain isn't required when inputting Host records. If you encounter validation errors, try removing your domain from the records.
For instance:
em12345.website.com >> em12345
s1._domainkey.website.com >> s1._domainkey
s2._domainkey.website.com >> s2._domainkey
_dmarc.website.com >> _dmarc
Attempt this method if you face issues during validation.
6. Setting up Custom Emails:
With the custom email domain validated, navigate to 'My Profile' under the 'My Account' section in the settings menu.
Scroll down to find the Custom Emails widget and click the 'Add' button at the top right.
Insert the desired name before the '@' symbol, select the dropdown option to locate the custom email domain you've just created, and click 'Add'. If your newly added domain isn't visible in the dropdown, refresh the page.
7. Using Your Custom Email:
You should now see the custom email you created in the Custom Emails section.
You can now use this email as your 'from' email within the dashboard.
Note: When recipients reply directly to this email, replies will appear within the Conversations App, not your personal email inbox, even if you have the same email set up elsewhere.
You can create multiple custom emails from one specific domain or create multiple custom branded email domains within the dashboard, as long as you own and can validate those domains.