When a visitor lands on your website, the live chat bubble will automatically open, making a sound to draw attention and engage with the visitor.

Personalize the welcome message to suit your brand's voice. Customize the image and text to make the greeting more appealing and relevant to your visitors.

You have full control over the feature. Easily turn the welcome message on or off based on your preferences. Additionally, you can toggle the sound on or off to suit your website’s environment.

This guide helps you enable and customize the live chat welcome trigger message using the Conversations App.

Hover over the navigation bar to the left of the dashboard and select ‘Conversations’.

Inside the Conversations app, locate and click on the 'Settings' button at the top right corner of the page.

In the settings, find the new Welcome Message section. Here, you can:

Once you have customized the welcome message, add the live chat to your website. For more information on adding the chat to your site, press here.

By engaging visitors as soon as they land on your website, you are more likely to capture their interest and convert them into leads.

A personalized and timely welcome message can significantly improve the user experience, making visitors feel valued and attended to.

The proactive chat initiation encourages visitors to interact with your business, helping you gather more leads from your existing traffic.